Where do you obtain the stone?
Our stone is quarried from all over the world. Most of the blocks are shipped to Italy for cutting and polishing before being shipped to our suppliers. We only use suppliers who provide select granite. We never purchase “seconds” or go through disreputable suppliers. We mostly purchase from suppliers Concord, Ontario.
How long does it take once we sign a contract?
Normal lead time is approximately 15 business days after the contract has been signed. For exact date, you can contact your sales representative or the shop foreman.
What do you do with the leftover stone?
Granite Innovations, Inc. only charges you for the material that is actually used. Therefore, any remaining material is the property of Granite Innovations, Inc. Because you are charged for the material in sink and cook top cut-outs, these pieces technically belong to the customer. If the customer wishes, we can deliver them, or for additional cost, re-cut and polish them into bread boards.
How careful do I have to be with granite?
Granite is scratch resistant and heat resistant. You can take your pots right off the stove and place them on the granite and take things right out of the oven and place them on the granite. Do not cut on the granite because you run the risk of dulling your knives! Other stones such as marble and limestone do not perform as predictably and we discourage their use in several places, especially the kitchen.
How do I maintain my granite?
Soap and water! We will provide you with detailed instructions but the bottom line is just soap and water. Granite Innovations, Inc. seals all of the slabs before cutting even begins and this protects your stone from staining. You should re-seal after the first year and then every three to five years as needed. Oil spills can be problematic so, if you spill oil on your counters, clean it up as you go and do not allow it to sit on the stone for any length of time.
Can I cut on granite?
Sure if you want to dull your knife. You will not harm the granite. Marble on the other hand is a more porous material and therefore much more likely to be damaged by a sharp object.
Can I set hot pans on my granite?
The darker the material the more dense and therefore the more heat it will hold. The biggest issue with putting a hot pan on granite is that if you touched the spot it could be as hot as the pan itself and therefore cause you an injury. You should especially be cautious with black granite since it is the most dense and with repeat exposure may actually crack.